About FreshNest — London’s Extreme Cleaning Specialists
We are not a general cleaning company.
FreshNest is London’s dedicated specialist team for the jobs ordinary cleaners refuse to take — hoarder homes, biohazard properties, post-construction sites, and the kind of extreme cleaning challenges that demand proper training, proper equipment, and a level of discretion most cleaners cannot offer.
Why We Exist??
There is a gap in the London cleaning market that the high-street brands do not fill. Domestic cleaners are trained to maintain a tidy home not to clear a Level 5 hoarded property, decontaminate a biohazard scene, or restore a four-storey townhouse after a builder has left it under an inch of plaster dust. Most cleaning companies in London will turn down these jobs altogether. The few that accept them often lack the insurance, the equipment, or the experience to do them safely and properly.
FreshNest was built to fill that gap. We exist because the families coping with a hoarded relative, the landlords inheriting a property left in crisis, the developers handing over a luxury renovation, and the councils intervening in a safeguarding case all need the same thing: a single specialist team that can actually handle the work — and do it without judgement, without inflated estimates, and without disappearing halfway through.
That is the brand. That is the standard. That is FreshNest.
What We Specialise In
Everything we do falls under one umbrella: extreme cleaning. Within that, we focus on four core capabilities:
Hoarders Cleaning
discreet clearance, sorting, deep sanitisation, and full restoration of hoarded properties across the entire Level 1–5 clutter scale.
Biohazard & Trauma Cleaning
properly trained, properly equipped response to bodily fluids, sharps, decomposition, and infectious-waste scenarios.
Extreme Restoration Cleaning
void properties, fire and flood damage, mould remediation, odour neutralisation, and post-pest infestation cleaning.
How We Work
Every FreshNest job follows the same predictable framework, whatever the service:
- One point of contact from first call to final sign-off
- Free, discreet site survey within 48 hours of your enquiry
- Fixed written quote within 24 hours of the survey — no hourly meter, no scope creep
- Unmarked vehicles, neutral clothing as standard — discretion is the default, not a request
- Fully documented handover — before-and-after photography, waste transfer notes, and decontamination certificates where applicable
- No invoice until you sign off — if anything is below standard, we return and put it right at no charge
This is the operating standard. Every job. Every borough. Every client.
Our Credentials & Insurance
Extreme cleaning is a regulated, high-risk specialism. The wrong company, the wrong chemicals, or the wrong waste disposal route can expose a client to legal, financial, and health liability. FreshNest is properly set up to take that risk off your hands.
Who Calls Us
We work with the full range of buyers who need extreme cleaning in London. The same standard applies whether the caller is an adult child supporting an elderly parent, a developer handing over a £4m show flat, or a council officer responding to an Adult Social Care intervention.
- Homeowners and tenants
- Family members and next of kin
- Private landlords and letting agents
- Housing associations and council housing teams
- Local authorities and Adult Social Care
- NHS trusts, community mental health teams, and social workers
- Probate solicitors and executors
- Property developers and main contractors
- Architects, interior designers, and project managers
- Estate agents and home stagers
- Insurance claim handlers and loss adjusters
- Hoarding UK, Age UK, Mind, and other support-sector referrers
If you are coordinating extreme cleaning for any of the above, we are the call you make once.
Where We Work
FreshNest covers every London borough, all 32 of them — plus the surrounding M25 corridor and parts of Essex, Surrey, Kent, and Hertfordshire for developer and contractor clients with cross-border projects.
Same-week response across London is standard. Emergency mobilisation is available within hours for hospital discharge cases, environmental health interventions, and developer handover deadlines.
The FreshNest Promise
Three commitments. We hold ourselves to them on every job:
- Total discretion. What happens at the property stays at the property. Unmarked vehicles, neutral clothing, no neighbour-visible branding, and absolute confidentiality with every detail you share.
- Fixed-price honesty. You will never be charged “by the hour until it’s done.” Every quote is written, every cost is itemised, and the price you agree at the start is the price you pay at the end.
- No sign-off, no invoice. We do not bill until you have walked through the property and confirmed the work meets standard. If something is wrong, we fix it before we send the bill.
That is the promise. It is also the reason 64+ London clients have given us a 5-star rating on Google.
our clients
Client testimonials
Ready to Get Started?
Whether you are coordinating an urgent hoarder clean for a family member, planning a sparkle clean for a developer handover, or responding to a biohazard scenario you have never had to deal with before — call us. The conversation is free, confidential, and obligation-free. We will tell you within minutes whether we can help, what it will cost, and when we can be there.
Request a Site Visit or call us 07346 163200